Legal AgreementLast Updated: August 31, 2026

Terms and Conditions

Standard contractual guidelines, user obligations, intellectual property rights, and service agreements governing all engagements with FactoryJet Private Limited.

CLAUSE 01

Introduction & Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the website, services, and online payment facilities provided by FactoryJet Private Limited ("FactoryJet", "we", "our", or "us"), a company incorporated under the Indian Companies Act, 2013 (CIN: U74999KA2020PTC140850, GSTIN: 29AAECF3218J1ZK). By accessing our website, engaging our services, submitting inquiries, or making payments online, you agree to be legally bound by these Terms, our Privacy Policy, and our Cancellation and Refund Policy. If you do not agree with these Terms, please do not use our services or make any payments.

CLAUSE 02

Scope of Services

FactoryJet provides professional digital services including but not limited to:

Website design, UI/UX, and Next.js frontend engineering
E-commerce store design and development (Shopify, WooCommerce, Magento, BigCommerce)
B2B and B2C commerce architectures and systems integration
Digital marketing, technical SEO, Generative Engine Optimization (GEO), and paid advertising
AI agent engineering, workflow automation (n8n, Python), and custom API solutions
Annual Maintenance Contracts (AMC) and ongoing technical infrastructure retainers

Note: The exact scope, deliverables, timelines, and pricing are defined in written proposals, Statements of Work (SoW), project agreements, or invoices. Only written commitments explicitly executed by FactoryJet shall be legally binding.

CLAUSE 04

User & Client Responsibilities

You agree to:

Provide accurate, authentic, and complete information necessary for project kickoff and execution
Share required content, design feedback, and formal milestone approvals in a timely manner
Ensure you hold lawful rights, licenses, or authorizations to all content, trademarks, or datasets provided
Designate a primary decision-maker to prevent communication bottlenecks and delivery delays

Note: FactoryJet shall not be responsible for delivery delays or project blockers caused by incomplete inputs, delayed approvals, or third-party platform dependencies.

CLAUSE 05

Payments, Invoicing & Taxes

Advance & Milestone Payments

All professional services require advance deposit disbursements unless expressly agreed otherwise in writing
Project billing is milestone-based, phase-based, or monthly retainer-based
Engineering sprints commence only upon verified receipt of the corresponding invoice payment

Online Payment Gateways

Online transactions are processed securely via PCI-DSS compliant third-party payment gateways (Razorpay, Stripe). FactoryJet does not store or process payment card numbers, CVVs, UPI PINs, or net banking passwords.

Goods & Services Tax (GST)

Quoted prices are exclusive of statutory taxes unless stated otherwise. GST (18%) is charged on domestic Indian transactions as per Indian tax law. International transactions comply with zero-rated export of services regulations under Letter of Undertaking (LUT).

Delayed Payments & Suspension

FactoryJet reserves the right to pause active development sprints, withhold production deployments, or suspend staging environments if undisputed invoices remain unpaid beyond 14 days.

CLAUSE 06

Commercial Outcomes & Performance Disclaimer

FactoryJet provides professional engineering, design, and growth consulting on a best-effort, industry-standard basis. We do not guarantee specific third-party outcomes, including search engine rankings, advertising conversion rates, or sales figures, as these depend on external market conditions and algorithm factors beyond our direct control.

CLAUSE 07

Intellectual Property Rights

Client Intellectual Property

All trademarks, proprietary brand assets, datasets, and raw content supplied by the client remain the client's exclusive property.

FactoryJet Core IP & Frameworks

All pre-existing internal frameworks, modular code libraries, design methodologies, workflow automations, and custom tools developed independently by FactoryJet remain Company IP.

Custom Deliverables Transfer

Ownership of custom deliverables and unique application source code transfers to the client upon 100% full settlement of all project invoices and dues.

CLAUSE 08

Scope Revisions & Change Requests

Deliverables are strictly bounded by the agreed Statement of Work (SoW) or project specification
Feature enhancements, structural redesigns, or third-party integrations outside the SoW will be scoped and billed as separate change orders
Verbal or informal requests are non-binding until confirmed via written amendment or signed change order

CLAUSE 09

Third-Party Services & Dependencies

FactoryJet may recommend or integrate third-party platforms, hosting services, theme marketplaces, or software APIs. FactoryJet is not liable for third-party service interruptions, API rate limits, pricing revisions, or platform policy deprecations.

CLAUSE 10

Limitation of Liability

To the maximum extent permitted by applicable law, FactoryJet shall not be liable for indirect, incidental, special, or consequential damages. FactoryJet's total aggregate liability arising under any contract or claim shall not exceed the total fees received by FactoryJet from the client for the specific service during the three months preceding the claim.

CLAUSE 11

Indemnification

You agree to indemnify, defend, and hold harmless FactoryJet Private Limited, its directors, officers, and employees against any third-party claims, liabilities, damages, or legal expenses arising from client-provided materials, copyright infringements, or unlawful activities conducted through the deliverables.

CLAUSE 12

Contractual Termination & Notice Periods

Contracts may be terminated in accordance with our Cancellation and Refund Policy. Specifically:

SaaS & Subscriptions: Cancellable anytime, effective upcoming billing month.
Annual Maintenance Contracts (AMC): Requires 30 days written notice.
Custom Design & Development: Requires 90 days written notice, with client obligated to pay for all work completed or in progress.

Note: Upon termination for convenience or cause, all completed work and accrued engineering hours remain payable.

CLAUSE 13

Refund & Cancellation Policy

All cancellations, refunds, and financial adjustments are governed strictly by our dedicated Cancellation and Refund Policy, incorporated by reference into these Terms.

CLAUSE 14

Confidentiality & Non-Disclosure

Both parties agree to hold all proprietary business information, source code, client records, and technical architectures in strict confidence, disclosing only to personnel with a need to know under equivalent non-disclosure obligations.

CLAUSE 15

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of India. Disputes shall first be resolved through good-faith negotiation, failing which they shall be settled by binding arbitration under the Indian Arbitration and Conciliation Act, 1996 in Bengaluru, Karnataka, India.

CLAUSE 16

Modifications to Terms

FactoryJet reserves the right to revise these Terms at any time. Changes take effect upon posting with an updated "Last Updated" timestamp. Continued use of services after updates signifies your agreement to the revised Terms.

CLAUSE 17

Official Contact Information

For questions regarding these Terms, please contact our legal and compliance department:

FactoryJet Private Limited

Email: [email protected]

Phone: +91 96999 77699