Custom Restaurant AI Voice Agents with Live POS Order Injection.

The AI voice agent answers on the first ring with sub-500ms natural conversational latency. It greets callers by name if their number exists in your CRM or loyalty database, takes pickup or delivery orders, handles menu modifier questions, takes reservations, and routes complex inquiries to staff.

The agent scales elastically to handle unlimited concurrent phone calls with zero busy signals and zero hold times. Whether your restaurant receives 2 calls or 200 simultaneous calls during Friday dinner peak, every customer is served instantly.

We utilize ultra-realistic neural speech synthesis engineered specifically for hospitality pacing. The voice includes natural turn-taking, intelligent interruption handling, polite confirmations, and customizable regional American accents.

Our acoustic models employ advanced noise filtering tuned for noisy environments (such as in-car calling or outdoor chatter). If confidence on an item falls below threshold, the agent politely asks for clarification before confirming the ticket.

Yes. The agent automatically detects whether the caller speaks English or Spanish within three seconds and switches dynamically, executing the entire menu ordering, dietary confirmation, and address collection process in fluent Spanish.

We engineer native bi-directional integrations with Toast POS, Square for Restaurants, Clover, Brink POS, Aloha (NCR Voyix), Micros Simphony, SpotOn, Revel Systems, and Lightspeed.

Once the customer confirms the order and completes payment or selects pay-at-pickup, the agent fires an authenticated API call directly to your POS. The ticket prints immediately at the expeditor station and appears on kitchen display screens (KDS) tagged as Phone AI Order.

Yes. The agent maintains live webhook synchronization with your POS inventory. If your kitchen 86-es an item (such as wild salmon or gluten-free crust), the agent immediately stops offering it on the phone and suggests designated alternative menu items.

The agent can text a secure, PCI-compliant payment link via SMS while the customer is on the phone, process vaulted cards for loyalty members, or stage the order for pay-at-counter pickup based on your store operational preferences.

The AI agent actively nudges phone callers to order directly through your in-house phone or website delivery channel rather than 30% commission third-party apps, saving your restaurant thousands in marketplace commissions while building your direct first-party customer marketing list.

Orders are injected via real-time webhooks in under 1.5 seconds from caller confirmation. Kitchen expeditor screens and bar printers receive the finalized ticket instantly, with accurate pickup or delivery time stamps.

Yes. The agent is trained on your complete allergen matrix (dairy, nuts, gluten, shellfish, soy). It warns guests if requested items contain allergens and accurately adds prep notes (such as extra crispy, dressing on side, or no onions) to the POS ticket.

The agent naturally suggests high-margin pairings based on rule-based hospitality logic (such as suggesting garlic knots with pasta, appetizers, beverages, or dessert specials) without feeling pushy, increasing average ticket value by 14 to 22 percent.

Yes. The agent connects to OpenTable, Resy, SevenRooms, or your custom booking calendar, verifying available table inventory for requested party sizes and times, and texting SMS confirmation reminders.

For catering orders above designated thresholds (such as 15+ people or $300+), the agent captures event date, headcount, dietary restrictions, and delivery address, and instantly routes a structured lead to your catering sales director via SMS and email.

Yes. Our conversational state engine specifically handles split toppings (such as pepperoni on the left half, mushrooms and extra mozzarella on the right), gluten-free or cauliflower crust swaps, and well-done bake instructions, properly mapping each modifier code to your kitchen thermal ticket printer.

High-volume restaurants typically capture an additional $3,500 to $9,000 in monthly gross margin by eliminating missed dinner rush calls, capturing late-night phone orders, and achieving a 16% higher average ticket value through intelligent automated upselling.

Traditional human call centers charge $1.50 to $2.50 per minute with unpredictable quality. FactoryJet builds custom AI voice infrastructure with a fixed implementation fee. Direct telephony and LLM compute runs at actual wholesale cost (typically $0.05 to $0.08 per minute).

Yes. You receive 100 percent source code and connector ownership. You own your prompts, POS webhooks, and telephony accounts. You never pay ongoing per-store software license royalties to us.

A single-location restaurant with Toast or Square POS launches in 10 to 14 days. Multi-unit franchise groups with 10 to 50 locations deploy within 3 to 4 weeks, including staff training and phone carrier porting.

We provide a secure web dashboard where store managers and operators can review call audio recordings, full text transcripts, order accuracy logs, and customer sentiment metrics in real time.