Custom AI Voice Agents for Auto Dealerships with Live CDK & Reynolds DMS Sync.

Our automotive voice agents run at sub-500ms latency for each conversational turn. Audio streams through WebRTC and SIP telephony pipelines, paired with token-streaming neural voice synthesis. That keeps the exchange natural and human-paced, with no awkward delays. Most callers never notice a gap that small in a normal phone call. The conversation still feels natural even when a caller interrupts mid-sentence to correct a VIN digit.

We run deep neural noise-suppression and beamforming to filter out background engine rumble, highway wind, exhaust noise, and shop air tools. The voice recognition pipeline focuses on human speech frequencies. That is how it captures VIN numbers, service requests, and contact details accurately, even in a loud shop.

Yes. The agent watches for complex diagnostic questions, commercial fleet warranty approvals, or a frustrated caller. In any of those cases, it starts an immediate warm transfer over SIP to an available service advisor. The advisor's screen shows a live pop-up with the caller's name, vehicle VIN, service history, and call summary.

Yes. Our voice agents detect Spanish speech automatically and switch into fluent Spanish. They collect vehicle details, schedule the visit, and record diagnostic symptoms, then log an English translation in your DMS. Detection happens within the first few words of the call. The customer never has to press a menu option or ask for a Spanish-speaking advisor. The agent just continues in whichever language the caller started with, no IVR menu required.

Yes. The agent checks DMS service history against factory maintenance intervals and mileage estimates. When something is overdue, like an oil change, tire rotation, or multi-point inspection, it places an outbound call or sends an SMS nudge. If the customer accepts, it books the appointment right there on the call.

We build native, two-way API connectors for the major dealer platforms. That covers CDK Global (Drive and Lightspeed), Reynolds and Reynolds (ERA-IGNITE), Tekion ARC, DealerSocket, Mitchell 1, Xtime, Auto/Mate, PBS Systems, and Dealertrack. Appointments, customer records, and repair orders sync in real time on all of them. If your DMS isn't on this list, we still take it on. We scope the integration against its dealer API during discovery, with a middleware bridge if needed.

Yes. The agent runs a VIN decode using phonetic NATO alphabet recognition and the NHTSA VIN API. It validates the check digit and pulls the year, make, model, trim, engine, and warranty status. That matches straight against the vehicle's DMS history. If a caller does not have the VIN handy, the agent looks it up by license plate, state, or phone number against DMS records. A missing VIN never stalls the booking.

When a customer calls to schedule routine maintenance, like an oil change or brake inspection, the agent checks the vehicle first. It runs a VIN decode against live OEM and NHTSA recall databases. If an open safety recall turns up, it notifies the customer right away. It adds the recall repair operation code to the appointment ticket and reserves the recall parts in your inventory.

Yes. The agent checks your DMS labor matrix, factory maintenance schedules, and parts pricing tables, covering the full quote-to-cash flow for routine service. It gives a transparent price range for factory-scheduled services, like 30k or 60k mile service, transmission flushes, or front brake pad and rotor replacement. Diagnostic teardowns are the one exception. Those still need an advisor's inspection before a firm price.

Yes. The agent recognizes EV-specific service requests, like charging port faults, battery diagnostics, and 12V auxiliary battery replacement. It routes those calls to a technician with EV certification. Before confirming the appointment, it checks that a high-voltage safety bay is open.

The agent reads your live Xtime or DMS shop loading rules. It checks technician certifications first, like EV battery or diesel transmission specialist. Then it checks available lift bay hours and parts availability. Only then does it offer a time slot to the caller. That is what keeps the shop from overbooking.

Yes. Callers can state a part description or an OEM part number, either way. The agent checks live inventory across your main warehouse and satellite storage. It quotes retail and wholesale trade pricing and verifies lead times on special orders. A wholesale account can also ask for an RFQ on a bulk part order, which gets routed straight to a dedicated parts specialist.

Upon scheduling, the agent sends an instant SMS confirmation with a calendar pass link and directions to the service drive. It also sends automated SMS reminders 24 hours and 2 hours before the visit. Customers can confirm, reschedule, or request a loaner vehicle right from that text.

Yes. When a customer calls asking for a status update, the agent pulls the active repair order from CDK or Reynolds & Reynolds. It checks whether the vehicle is in multi-point inspection, waiting on parts, with a technician, or ready in the wash bay. Then it gives the customer that status instantly.

Yes. When a repair takes more than one day, the agent checks loaner fleet availability in the DMS. It reserves a vehicle, confirms pickup logistics, and flags the loaner paperwork the advisor needs at drop-off. If the loaner fleet is fully booked, the agent does not just say none are available. It checks nearby rental partners your dealership already has an account with, then notes that arrangement in the repair order.

The agent reads structured inspection results straight from the DMS, like brake pad thickness or tire tread depth. It relays each finding in plain language, along with the technician's recommendation and a price range. Then it lets the customer approve the work, decline it, or ask to speak with a service advisor directly.

You receive 100 percent IP and source code ownership. We deliver the Git repository, Python backend connectors, Twilio SIP trunking configurations, and Docker orchestration files. You never pay recurring per-seat user taxes or third-party call center markups. That includes the caller analytics database, your own customer data platform. Historical call volume, conversion rates, and transcript data all stay in infrastructure you control, even if you switch AI vendors or bring the work in-house.

Yes. All voice streams and call transcripts get encrypted in transit with TLS 1.3, and at rest with AES-256 keys. We follow strict PCI DSS rules for card masking on phone deposits and invoices. Card numbers are never stored in plaintext or logged in a transcript. The agent routes payment through a PCI-compliant tokenization step, so raw card data never touches our servers or your DMS. We also run penetration testing on the telephony stack.

Yes. Dealerships often deploy our AI voice agent in overflow and after-hours mode. During the peak morning service drive rush, the AI answers every simultaneous incoming call. Without it, those calls would ring out or get abandoned. Instead, the agent books each appointment directly into your DMS.

A standard service lane voice booking pipeline, connecting to CDK Global, Reynolds & Reynolds, or Tekion, deploys in 3 to 5 weeks. That covers telephony number porting, DMS sandbox certification, and voice persona tuning for your dealership. Most of that time goes to DMS sandbox certification. The DMS vendor controls that step, not us. Dealerships that start the certification request in week one typically land on the faster end of the range.

Yes. Every call is recorded and transcribed. You can export call logs by advisor, date range, or outcome for coaching sessions. Role-based access control limits who can open a given recording. Recordings are encrypted in transit and at rest, and retention periods are configurable to match your dealership data policy.