Custom AI Receptionists That Answer Every Call.

An AI receptionist is an automated voice system that answers your business phone line 24 hours a day and holds a real spoken conversation with the caller. It greets them, answers routine questions, works out what they need, books the appointment inside your CRM or scheduling software, and passes urgent calls to a human. It is not a phone menu and not a chatbot. The caller talks normally and the system responds in natural speech, then finishes the task on the call rather than taking a message.

A traditional answering service employs people who pick up, write down a message, and pass it to your team to action later. You are paying for message-taking, and the caller still waits for a callback. An AI receptionist completes the task on the call: it checks your live calendar, books the slot, updates your CRM, and texts a confirmation before the caller hangs up. It also answers every line at once, so a rush of simultaneous calls never queues, and it costs the same at 3am on a Sunday as it does at midday on a Tuesday.

Any business where a missed call is a missed sale. We build most often for home services and trades, medical and dental practices, law firms, property managers, auto dealerships and service centres, restaurants, and B2B companies with high inbound call volume. The pattern that matters is not the industry, it is the call profile: lots of inbound calls, a booking or intake at the end of them, and a scheduling system the agent can write into.

Yes, and it should. We configure explicit escalation rules: named emergency keywords, a caller who asks for a human, a request outside the agent's scope, or repeated confusion on the line. Any of those trigger a warm transfer to whoever is on call, with the context already captured so your team member does not start the conversation from nothing. If nobody picks up, the agent takes the details and fires an SMS alert instead of dropping the caller into voicemail.

Yes. The agent runs continuously and has no shift pattern, so nights, weekends, and public holidays are handled the same as a Tuesday morning. This is where most of the value shows up, because after-hours calls are the ones that currently go to voicemail and never come back. You can also set different behaviour by time of day. During office hours the agent might transfer more calls to your team, while after hours it handles the full booking itself and only escalates genuine emergencies.

All of them. The agent is not a single person on a single line, so ten simultaneous callers get ten simultaneous conversations with no hold queue. This matters most during a spike: a storm for a roofer, a product recall for a retailer, a busy Monday morning for a clinic. Those are exactly the moments a human front desk drops calls, and exactly the moments the calls are worth the most.

Yes, under a signed BAA and with the call flow scoped so the agent only ever handles what it is cleared to handle. It books, reschedules and cancels appointments, captures reason for visit and insurance details, answers opening hours and location questions, and routes anything clinical to a human immediately. It does not give clinical advice or triage symptoms. Recordings and transcripts are handled under the same agreement, and anything a practice wants excluded from storage is excluded at the pipeline, not filtered afterwards.

New matter intake is the main job. The agent captures the caller's name, the matter type, the other parties involved so your conflict check can run, and the basic facts, then books a consultation into your case management system and sends the caller confirmation. It is explicitly scoped never to give legal advice or comment on the merits of a matter, and it says so plainly if asked. Existing clients asking about an open matter get routed to whoever owns it rather than answered by the agent.

Yes, and the dinner rush is exactly when it earns its keep, because it answers every line at once instead of one at a time. It takes reservations against your live table availability, handles takeaway orders into your point of sale, and answers the repetitive questions that eat a host stand: opening hours, parking, allergens, whether you take large groups. Anything unusual goes to a person, so nobody gets stuck arguing with a machine about a birthday cake.

Yes, though the job changes. For B2B the value is less about after-hours emergencies and more about speed and routing: qualifying an inbound enquiry against your ICP while intent is still hot, recognising existing account holders and sending them to their account manager, and booking a real meeting onto the right calendar rather than promising a callback. If your priority is outbound rather than inbound, our AI SDR and BDR agents cover that side instead.

The AI listens for emergency keywords: an active water leak, no furnace heat in freezing weather, or a dangerous electrical spark. It flags the call as high priority right away, then collects emergency access instructions from the caller. From there it starts a warm phone transfer or sends an SMS dispatch alert to your on-call technician.

We engineer sub-500ms voice pipelines with a natural American conversational cadence. The agent adapts to background noise and handles interruptions instantly. Callers speak normally, with no awkward robotic delays and no rigid phone menu. A caller can interrupt mid-sentence to correct a detail or raise a second issue. The agent adjusts without restarting the conversation. That is usually the moment homeowners stop treating it like a machine and just describe what they need.

Yes. The system detects whether a caller speaks English or Spanish within three seconds, then runs the entire scheduling and emergency triage conversation in fluent Spanish. English notes still get logged inside your dispatch software automatically. This matters most on emergency calls, where asking a panicked homeowner to find an English speaker before help gets dispatched can cost real time. The same multi-language pipeline that handles English and Spanish today can add a third language later without a rebuild.

Yes. While still on the phone, the AI can trigger automated SMS messages: photo upload links, Google review requests, or calendar confirmations, sent straight to the caller's mobile phone. For storm damage or insurance claims, the photo link lets the homeowner send pictures the same day. Nobody has to wait on a technician site visit just to assess scope. For jobs that need a deposit before scheduling, like a full roof or HVAC replacement, the agent can also text a secure Stripe payment link instead of taking a card number out loud. Card details stay compliant with PCI DSS rules and never touch a call transcript.

If speech recognition confidence drops or the conversation stalls, the agent does not keep guessing. It offers a direct warm transfer to your office line or on-call number. If the call disconnects entirely, our telephony layer logs the caller's number and whatever details it captured so far. It can trigger an outbound callback, or an alert to your dispatcher, within the same shift.

We build direct, bi-directional API connectors to the leading contractor platforms: ServiceTitan, Jobber, Housecall Pro, FieldEdge, Buildertrend, Procore, Workiz, simPRO, and HubSpot for Contractors. Jobs, customers, and invoices sync back to your FSM in real time, not through a nightly batch file. If your software is not on this list, we scope a custom connector against its API during discovery. Sometimes that means middleware like Zapier or n8n, when a direct API is not available. We rarely just decline an integration.

The AI agent checks your live technician schedule, service zones, and job duration windows straight from your FSM API. It confirms the homeowner's address is inside your coverage area. Then it books the job on your dispatch board and sends a calendar invite and SMS confirmation right away.

Yes. For general contractors and roofing companies, the AI asks custom qualifying questions about square footage, project timeline, insurance claim status, and budget range. High-value leads get booked right away. Out-of-scope inquiries get a polite referral instead. The questions are configured to your business, not a generic script. A roofer and a kitchen remodeler end up asking homeowners for different details, tuned before a job ever reaches the estimator's calendar.

The agent checks your real availability and your coverage rules live, whatever those are: a service radius, an accepted-insurance list, a practising jurisdiction, a minimum job size. A caller outside them gets a polite, honest explanation rather than a booking you cannot honour. If you are simply full that day, it offers the next real slot or logs a priority callback for your team.

No, we build to each platform's own data model. In ServiceTitan, the agent creates a Job tied to a Customer and Location record. It drops that Job onto the Dispatch Board with a business unit and campaign tag. In Jobber, it creates a Client and Request instead, which your office can convert to a Job. The phone conversation itself is identical either way. The API calls and field mapping underneath are built separately for each system.

We build the emergency triage rules with you before launch. These are the guardrails that decide what counts as urgent. They come from your own dispatch team's real definitions, not a generic list. A no-heat call in freezing weather or an active water leak routes as an emergency. A routine tune-up or a cosmetic concern books as a normal appointment instead. Anything the agent is not confident about gets flagged to a human in the loop, not guessed at.

Yes, when your FSM exposes that data. ServiceTitan and Jobber both expose technician skill tags, zone assignments, and route data through their APIs. Where your team maintains that data, the agent uses it to find a qualified, nearby technician. It does not just grab the next open calendar slot.

The agent's answers are grounded in retrieval augmented generation (RAG) over your own price list, service menu, and warranty documents, not general training data. It looks up your content at answer time, so if you change a price next week, the agent quotes the new one immediately. Nothing gets baked into a fixed script that goes stale.

Yes. Our roofing AI voice agents capture storm damage dates, insurance carrier names, claim numbers, roof pitch details, and adjustor meeting schedules. It tags each claim correctly inside your CRM for your storm restoration estimators. After a hailstorm, call volume can jump from a handful of calls a day to hundreds within hours. The agent captures every claim detail at that volume. Office staff do not fall behind under the pressure.

For HVAC contractors, the AI asks structured diagnostic questions about AC cooling failure, heat pump fault codes, furnace age, and filter status. It books tune-up visits and upsells seasonal maintenance agreements. Complete system breakdown calls get priority automatically. A no-cool call in July, or a no-heat call in January, gets flagged and bumped ahead of routine filter-change requests. The agent understands the difference between a comfort inconvenience and a genuine equipment failure.

The agent tells residential service calls apart from commercial property management accounts. It collects facility manager names, purchase order numbers, and building access codes. Then it routes commercial emergency requests straight to your assigned commercial service teams. Commercial accounts often run on net-30 purchase order terms instead of pay-at-completion. The agent captures the PO number and billing contact upfront. It never treats the call like a standard residential visit.

Yes. The AI automatically screens out unsolicited vendor pitches, recruitment calls, and telemarketing spam, and routes vendor invoices to your accounting email. Every legitimate customer project call still reaches your booking board. This alone recovers real time for a small office. A two- or three-person front desk otherwise spends a real chunk of the day on solar, insurance, and staffing cold calls that have nothing to do with booking actual jobs.

Yes. For multi-trade contractors, agent orchestration keeps the HVAC diagnostic questions separate from the plumbing and electrical ones. Each set of questions matches whichever service the caller actually asked about. The caller never notices a handoff between trade logic. Each trade still books into its own crew and its own slice of the dispatch board.

It depends almost entirely on what one captured call is worth to you, so the honest answer is arithmetic rather than a promise. Work out your average value per booked customer, then how many calls a month currently reach voicemail. In home services that maths moves fast, because a single roof replacement ($12,000 to $25,000) or HVAC install ($8,000 to $18,000) caught after hours covers a year. A clinic filling recurring appointment slots or a firm capturing one extra matter gets there differently but on the same logic. Call volume and average customer value both move the payback window, so we run your real numbers during discovery rather than quoting a generic figure.

Traditional answering services charge steep per-minute fees, often $800 to $2,500 or more a month. Callers still sit on hold. The service only takes basic messages anyway. Our AI agent actively books appointments inside your dispatch software. It answers technical trade questions and runs 24/7 with zero per-minute penalty.

A standard contractor AI deployment takes three to five weeks. We map your service menu, connect your ServiceTitan or Jobber account, configure telephony call routing, and test emergency dispatch scenarios before taking live calls. The pace is usually set by your office, not by us. Contractors who hand over FSM API credentials and a written price list on day one tend to land near the three-week end. Everyone else lands closer to five.

Yes. FactoryJet builds custom AI infrastructure that you own completely. All workflow logic, webhook connectors, API mapping scripts, and prompt engineering are your permanent company assets, with zero vendor lock-in. That ownership does not depend on staying on a subscription, because there is no subscription. You get the Git repository and configuration files outright. A different developer or agency could pick up and maintain the system without needing us at all.

Alongside. The agent handles the repetitive first-contact work: answering, qualifying, booking, and triaging. Your office manager spends less time on the phone and more time on estimates, follow-ups. The calls that actually need a human judgment call. Most of our contractor clients keep their office staff and redeploy their time rather than cut the role.