AI Chatbots Built for Indian Customers, Live in 2–3 Weeks

A scripted chatbot follows a fixed decision tree — it works only if the customer clicks the expected buttons and breaks the moment someone types something unexpected. An AI chatbot uses a large language model to understand natural language intent, respond conversationally, and handle questions the script never anticipated. It also takes actions: checking your Shopify order status, updating Zoho CRM, sending a Razorpay payment link — things a scripted bot simply cannot do.

The most common tasks: answering the same WhatsApp questions 200 times a day (order status, pricing, availability), qualifying inbound leads from ads and capturing them to Zoho CRM, booking appointments or demos without a human involved, sending Razorpay payment links and confirming receipt, processing returns by checking your Shopify or WooCommerce orders, and generating and sending GST invoices from chat. If your support team does it more than a few times a day, an AI chatbot can handle it.

Yes — that is the core advantage of AI over scripted bots. Large language models understand intent, not just keywords. A customer asking 'where is my parcel', 'has my order shipped', or 'track my delivery yaar' will all be understood as the same question. The bot reads your Shiprocket/Delhivery data and replies accurately — regardless of how the customer phrases it.

Every chatbot we build includes a confidence threshold — if the model is not sure, it escalates to a human agent rather than guessing. We set this up with a context handover (the agent sees the full conversation history) so the customer does not have to repeat themselves. You control where escalations go: a specific WhatsApp number, a Freshdesk ticket, a Zoho CRM task, or a Slack notification.

Yes — WhatsApp chatbots are our most common India deployment. We build on Interakt, Wati, AiSensy, and Yellow.ai — all Meta-approved WhatsApp Business Solution Providers. The chatbot integrates with your Shopify store, Zoho CRM, Freshdesk, or Google Sheets so it can take real actions, not just reply with text. Deployed on your WhatsApp Business account with your branding.

WhatsApp Business (via Interakt, Wati, AiSensy, or Yellow.ai), your website (embedded widget), Facebook Messenger, Instagram DMs, and support portals like Freshdesk or Zoho Desk. Most Indian businesses start with WhatsApp because 87% of their customers are already there and prefer messaging over phone calls.

No — we handle the WhatsApp Business API setup as part of the project. We work with you to choose the right WhatsApp BSP (Interakt, Wati, or AiSensy based on your volume and budget), complete Meta Business verification, and set up your account. Most Indian businesses are verified and live within 5–7 business days of submitting documents.

Yes — using WhatsApp template messages (pre-approved by Meta). Common use cases: order shipped notifications, payment confirmation, appointment reminders, follow-up messages to leads who went quiet, and re-engagement campaigns. We set up the template approval process and integrate the broadcast into your Razorpay/Shopify/Zoho workflow so triggers fire automatically.

Yes. We configure chatbots to detect the language the customer writes in and respond in Hindi, Hinglish, Marathi, Tamil, Telugu, Gujarati, Kannada, Bengali, and other languages using multilingual LLM capabilities. Language detection is automatic — one bot handles all languages without separate bots per language.

We integrate with the full Indian business stack: Zoho CRM and Freshdesk for customer management, Razorpay and PayU for payment events and link sending, Tally ERP for accounting, Shiprocket and Delhivery for order tracking, Shopify and WooCommerce for e-commerce data, Interakt/Wati/AiSensy for WhatsApp delivery, and LeadSquared for sales pipelines. If your platform has an API or webhook, we connect to it.

Yes. We build chatbots that retrieve GST invoices from your Tally or accounting system and share them via WhatsApp as PDFs, answer GSTIN-related billing queries, calculate applicable GST slabs for a product or service, and route GST disputes to your accounts team. Common for B2B distributors and wholesale businesses with high invoice volumes.

Yes. We integrate Razorpay webhooks so the chatbot can: generate and send a payment link on WhatsApp when a customer confirms an order, receive the payment success webhook, confirm the transaction to the customer, and log the payment to Zoho CRM or Tally automatically. This replaces manual payment follow-ups entirely.

A focused website or WhatsApp chatbot goes from kickoff to live in 2–3 weeks. Multi-channel chatbots with deeper CRM/ERP integrations take 4–6 weeks. The timeline depends on the number of integrations and how many conversation flows we need to build — we give you a firm estimate after a 45-minute discovery call.

Access to your WhatsApp Business account (or we set it up), API keys for the tools we integrate (Zoho, Shopify, Razorpay, etc.), your product/service content for training the knowledge base (FAQs, product catalogue, pricing — even a Google Doc works), and your brand guidelines (tone, language preferences). We send a structured onboarding form after the discovery call.

We build a knowledge base from your existing content — website copy, FAQs, product descriptions, pricing documents, support scripts. We process this into vector embeddings (RAG architecture) so the chatbot retrieves relevant context before answering. You update the knowledge base through a simple admin panel — no technical skills required.

Every project includes a 30-day post-launch window. We monitor conversation logs, tune responses where the bot underperforms, fix any integration issues, and run a training session for your team. After 30 days, you manage the chatbot through the admin dashboard — or continue on an optional monthly retainer for ongoing optimisation and new conversation flows.

FactoryJet AI chatbots start from ₹2,50,000 for a focused website chatbot. WhatsApp AI chatbots with CRM integration start from ₹4,00,000. Multi-channel platforms (website + WhatsApp + support portal) start from ₹8,00,000. All are fixed-price — no hourly billing surprises. LLM API costs (typically ₹3,000–₹15,000/month for most Indian SMB volumes) are billed directly by model providers.

The most common ROI comes from support labour savings. A WhatsApp chatbot handling 70% of queries replaces 1–2 support executives at a fraction of the cost — payback in 3–6 months for most businesses. Secondary ROI: leads that now get an instant response instead of waiting 4–6 hours convert at significantly higher rates. Most clients see measurable improvement within 30 days of launch.

Two types: LLM API costs (₹3,000–₹15,000/month for typical Indian SMB chat volumes — billed directly by model providers, we do not mark these up) and your WhatsApp BSP subscription (Interakt/Wati/AiSensy charge separately based on message volume). FactoryJet charges nothing ongoing unless you choose a monthly retainer for optimisation.

Yes. We use API-level integrations (no screen scraping), enforce least-privilege access so the chatbot reads only the data it needs, and implement full audit trails on every action. For BFSI, healthcare, and legal sectors, we offer private LLM setups where your data never leaves your infrastructure. All data flows are documented and handed over at delivery.