Best AI Receptionists in Australia (2026): 13 Compared, Plus Us

“AI receptionist australia” gets about 480 Google searches a month, at A$16.22 a click for advertisers (Google Ads data, pulled 21 October 2026). On the same day we ran that search and 13 more like it in Google Australia: “ai receptionist for tradies”, “ai receptionist for dental clinic”, “ai receptionist cliniko”, “ai receptionist servicem8” and others. Google showed an AI Overview on all 14. The first page for the main phrase held seven product pages and three guides: two from companies that sell AI receptionists and one from an AI agency.

So we read the products themselves. For each one we opened its homepage, pricing page, integrations page and terms on 21 October 2026, and wrote down only what it says about itself: who runs it, what it does, which software it connects to, where it keeps call data, and its list price with the GST wording exactly as printed. Thirteen get a full profile. Five more get a short note saying why they are not profiled.

A note on honesty. FactoryJet builds custom AI receptionists, so we are on this list, last. We do not sell an app and none of the products below is a partner of ours. Several best-of lists on this topic are written by a product that recommends itself: Miyai ranks itself first and discloses it, Valory recommends itself, Johnni says its author runs Johnni, and AiDial discloses its conflict and declines to name a winner. That is fair practice, and a reason to read every list, this one included, with care. For how we build them ourselves, see our AI receptionist service for Australian businesses.

Three terms in plain English. An AI receptionist is software that answers your business phone in a natural voice, asks the questions you set and books, takes a message or transfers the call. A warm transfer means the AI tells your team member who is calling and why before connecting them. Job software (ServiceM8, Simpro, Tradify) and practice software (Cliniko, Halaxy, Best Practice, Core Practice) hold your bookings, and the receptionist is only as useful as its connection to them.

The shortlist at a glance

Find your software in the third column first. Then read those profiles in full.

How we chose these products

1. Start with what Australian buyers see. We ran 14 Australian searches on 21 October 2026, then the 613 questions in Google’s “People also ask” boxes they led to, and noted every AI receptionist product on the first pages.
2. Keep the Australian businesses. A product is in if its own site shows an Australian company, ABN, ACN or address. Waboom sells well in Australia but is a New Zealand company, so it gets a short note instead.
3. Keep products you can buy today. Each one sells an AI receptionist now, either self-serve or as a managed service.
4. Read the source, not the summary. Every profile comes from the product’s own pages, opened on 21 October 2026, and links the page we read. No review site was used for any fact.
5. No scores. We have not run these products for a client, so we give no stars and no ranking. We say who each suits and one question worth asking it.
6. Prices only from the product. We copy list prices exactly, with their GST wording. Where a price is not public, we say so.

The best AI receptionists in Australia, profiled

The order is not a ranking. Products built for trades come first, then products for clinics, then the services and all-in-one options, then us.

6. Voxworks

Who runs it: Voxworks Technologies Pty Ltd (ABN 14 691 875 153), governed by New South Wales law. Type: AI voice agents for inbound and outbound calls.

Voxworks says it answers inbound calls 24/7, captures who is calling and why, books appointments and transfers to the right person, with emergency triage that warm-transfers to an on-call number. It offers 100+ Australian voices, outbound batch calling and AI voicemail, and says it is ISO 27001 certified. Its integrations page is strongest on real estate (REX, AgentBox).

• Best for: Real estate, property management, car dealers and larger call volumes
• Connects to: Google Calendar, Microsoft Bookings, Calendly, HubSpot, GoHighLevel, REX, AgentBox, Zapier, Make, n8n and an API; its trades page also names ServiceM8, AroFlo and Fergus
• Published price: A$49 a month (60 minutes) to A$999 (2,500 minutes), ex GST
• Worth asking them: Whether the trade connections on its trades page are live, since its main integrations page does not list job software.

Source: www.voxworks.ai/pricing

10. HealthEngine Helen

Who runs it: Healthengine Limited (ACN 138 767 021), governed by Western Australian law. Type: AI receptionist for GP practices.

Helen answers admin calls and updates bookings in your practice software. HealthEngine is explicit that Helen never gives clinical advice or discusses symptoms. Smart Transfers pass the caller to staff with context, and it speaks 30+ languages. Voice customisation is not available yet, according to its own page.

• Best for: GP practices on Best Practice or Pracsoft
• Connects to: Best Practice and Pracsoft, plus HealthEngine online bookings
• Published price: Not published; book a demo
• Worth asking them: The full monthly price for your practice size, since the only figure published is for the booking software bundle.

Source: practices.healthengine.com.au/helen-ai-receptionist/

Five more we checked, and why they are not profiled

• Waboom. On page 1 for "ai phone answering service australia" and sells in Australia with Australian voices and, it says, calls stored on a Sydney stack. The company is in Auckland (Waboom AI Limited, NZBN 9429052710018), so it misses our Australian-company rule. Its Australian prices are prepaid call credit from 95c to 71c a minute plus A$130 a month for the platform. Source
• Trillet. An Australian company (Zerodue AI Pty Ltd, Melbourne) whose receptionist plan is $49 a month for 150 minutes. Its site does not state the currency and its terms cap liability in US dollars, so we could not tell an Australian buyer what that $49 means. That plan also lists no transfer to a person. Source
• AutoReception. A Brisbane business (ABN 28 698 355 216) on page 1 for "ai receptionist australia". It says it connects to ServiceM8, Xero and Google Calendar and transfers urgent calls to your mobile. It publishes no prices: you book a consultation. Source
• VerticalAI. A Perth company (Vertical AI Pty Ltd, ABN 73 695 607 946) whose best-of guide sits on page 1 for "ai receptionist australia". Its homepage says plans start at A$299 a month, GST included, and that it puts urgent callers through to you. We found it late on 21 October 2026 and read only its homepage, so it does not get a full profile. Source
• Jodie (Hey Jodie). On page 1 for "ai receptionist australia" with its own best-of guide. Its website blocked every attempt we made to read it on 21 October 2026, so we could not check a single fact and have left it out rather than guess. Source

What AI receptionists cost in Australia: published list prices

Eleven of the 13 products publish prices. We copied them exactly on 21 October 2026, sorted by entry price. These are each product’s own list prices, not FactoryJet prices. Sophiie and HealthEngine Helen quote after a demo.

• Read the unit. Six products count minutes, three count calls, one counts conversations of up to four minutes, and Miyai’s pricing page does not say. A call at AiDial can run 10 minutes; a conversation at OneBookPlus is cut into four-minute blocks. Count your calls and their average length from last month’s phone bill before you compare.
• Check GST. Johnni and Voxworks say ex GST. OfficeHQ, Lyngo, MayaAI and Nexwin say plus GST. OneBookPlus says GST included, and Miyai’s terms say GST is included where applicable. AIssie and Valory say GST is extra only in their terms. AiDial’s pricing page does not say.
• Check the extras. Valory charges setup from A$990. AiDial sets setup in a scope of work. Johnni charges A$50 a month for SMS alerts. OfficeHQ charges separately when a live receptionist takes over. Johnni, Nexwin, AIssie, Miyai, MayaAI, Lyngo and OneBookPlus each say no setup fee.
• Check the exit. Nine of the 13 say month to month, no lock-in or cancel any time on the pages we read: Johnni, Nexwin, AIssie, Miyai, MayaAI, Lyngo, Valory, OneBookPlus and OfficeHQ. AiDial’s scope of work may set a minimum term.

For what AI chatbots, voice agents and consultants cost across Australia more widely, read our AI cost guide for Australia (2026). For medical practices specifically, see how much an AI medical receptionist costs.

Which software each AI receptionist connects to

This is where the products differ most, and where most buyers choose wrong. A receptionist that only texts you a summary still leaves you typing the job in at 9pm. Here is what each product names on its own site, grouped by the software Australian businesses told Google they use.

We also opened the software makers’ own directories that day. Cliniko’s connected-apps page listed eleven AI receptionist or AI phone products. Core Practice’s marketplace listed three (DentalFlo AI, Lumie and Patientdesk.ai), and its developer access is for approved partners only. ServiceM8’s public add-on directory listed no AI receptionist at all; its only phone item was its own ServiceM8 Phone. Tradify’s connections page named Xero, QuickBooks, Stripe and Google Calendar, and we found no public developer API. So for allied health you have plenty of choice, and for trades on ServiceM8 you should ask each vendor exactly what its connection writes into a job.

When a custom AI receptionist fits better than an app

Most small businesses should start with a product above. A custom build is worth the extra cost and time in five situations:

• Your practice software is not on anyone’s list. Dental practices on Core Practice or Dental4Windows (Centaur) found none of the 13 naming their system. A custom build for Core Practice goes through its partner program, so ask any builder whether they hold that access before you pay for scoping.
• Your job rules are the product. Priority by suburb, a callout fee that depends on the time of day, which crew holds which licence, when to quote on the phone and when to book a site visit. Apps let you write questions; they rarely let you write those rules into ServiceM8 or Simpro the way your office manager would.
• One call touches several systems. A booking that should create a job, check an overdue invoice in Xero, and update a CRM stage needs software written for that path.
• You need to control where data goes. The products here range from “never leaves Australia” (AiDial) to language models hosted in the United States (AIssie). A custom build can run in your own cloud account, in the region you choose.
• You are multi-site or high volume. Several clinics or depots, each with different hours, staff and services, sharing one number.

A note on Tradify: a custom build cannot fix the lack of a public API. Until Tradify offers one, the practical route is a receptionist that books into Google Calendar, which Tradify connects to.

What a custom build costs to make: Groovy Web’s July 2026 guide puts a single-purpose voice agent for a small business at US$3,000 to US$12,000, and Master of Code’s September 2026 guide puts an MVP voice agent at US$10,000 to US$25,000. Those are market ranges for the build, not FactoryJet prices. Sources: Groovy Web and Master of Code. See how we approach it on our custom AI receptionist page for Australia, or our wider AI agent development in Australia.

Privacy rules every Australian AI receptionist buyer should know

An AI receptionist records and transcribes your callers, so it collects personal information. Three points from the Office of the Australian Information Commissioner (OAIC) matter most:

• Health businesses are always covered. Most businesses turning over A$3 million or less a year are outside the Privacy Act, but a health service provider is covered whatever its turnover. So is any business above that threshold.
• Say it is AI. The OAIC’s guidance on commercially available AI products says businesses should clearly identify public-facing AI tools as AI and update their privacy policy to explain how they use AI.
• Know where calls go. The same guidance points to Australian Privacy Principle 8, which covers sending personal information overseas. Ask where calls are processed, not only where recordings are stored.

Here is what each product said about data location on its own site on 21 October 2026:

• AiDial: customer and call data never leaves Australia; data centres in Sydney, Melbourne and Canberra.
• MayaAI: recordings and transcripts stored in Australia; Australian storage does not mean all processing happens in Australia.
• OneBookPlus: transcripts and records stored in AWS Sydney; the live call passes through phone and voice providers in the United States.
• Valory: primarily hosted and operated in Australia, with a terms clause allowing processing outside Australia.
• AIssie: language models used for answering are hosted in the United States.
• Sophiie, Johnni, Lyngo, Miyai, HealthEngine Helen: no data-location statement on the pages we read. Ask.

Sources: OAIC, small business and OAIC, guidance on privacy and commercially available AI products, both read 21 October 2026. This is general information, not legal advice.

How to choose an AI receptionist in Australia: 7 steps

1. Count last month’s calls. Total calls, average length, and how many came after hours. That tells you whether a per-call or per-minute plan suits you.
2. Start from your software. Use the connections table above to cut the list to two or three.
3. Write your five most common calls and one awkward one. A new booking, a reschedule, a price question, an urgent job, a complaint.
4. Run the free trials side by side. Ring each with those six calls, from a noisy place, with a strong accent if you can.
5. Check what lands in your software. A booked job, a draft job, or only an email? Check the transfer too: did your phone ring, and did you know who was calling?
6. Get the unit, GST, setup fee and exit in writing. Plus where call data is processed.
7. Go live after hours first. Listen to a week of recordings before you let it answer during the day.

Six warning signs

• “Integrates with ServiceM8” with no word on what it writes into the job.
• A plan with no included minutes or calls printed next to the price.
• No legal entity, ABN or ACN anywhere on the site.
• No trial and no money-back period on a self-serve product.
• A promise that callers will never know it is AI. The OAIC says to identify AI tools as AI.
• No answer to “where are my calls processed?”

What else ranks for “ai receptionist australia”, and how this list differs

These pages held the top ten of Google Australia for “ai receptionist australia” on 21 October 2026:

• sophiie.ai, aidial.com.au, onebookplus.com.au, miyai.ai, autoreception.com.au, voxworks.ai and johnni.ai: product pages
• heyjodie.com: Best AI Receptionist Australia 2026, Prices and 24/7 Cover (a vendor guide)
• aivy.com.au: AI receptionist Australia, 2026 small business guide (an AI agency’s guide)
• verticalai.com.au: Best AI receptionist Australia, cost and picks 2026

For “best ai receptionist australia”, page 1 added best-of pages from chaty.ai, basicsolutions.com.au, nexwin.com.au and aidial.com.au. Most of these lists are written by a vendor about its own market. This one names the software each product connects to, prints every published price with its GST wording, states where each keeps call data, and puts its author last.

Other lists and guides

Outside Australia, or comparing US and UK products too? Read our guide to the best AI receptionist for small business. If you want an agency to build AI into your business more widely, see our list of the best AI agencies in Australia. Tradies whose website needs work as well can see our websites for tradies, and dental practices our dental website design.

Where FactoryJet fits

We are FactoryJet. We have served 500+ businesses since 2014, most of that time building online stores and the operations behind them. We design, build, integrate and support custom AI receptionists and AI agents, and you own everything we build. Our founder, Bhavesh Barot, is involved in every project.

How we work: we show working software on your own call types before you sign. Each phase is scoped and priced in writing on its own. The AI and hosting can run in your own accounts at cost, and we can keep managing the servers, AI models and updates for you if you want that. Any support is quoted per change, with no monthly minimum.

Choose a product above if it already books into your software and handles your calls; it will be live sooner. Choose us if your software is not on anyone’s list, your call rules are complex, or you need control of where the data goes. See our AI receptionist service for Australia, or start at the FactoryJet Australia hub.