Your Customers Deserve Instant Answers. Your Team Deserves Sleep. An AI Customer Support Agent Delivers Both.
FactoryJet builds custom AI customer support agents that resolve up to 80% of support tickets autonomously — handling refunds, tracking orders, troubleshooting issues, and answering product questions around the clock. No templates. No generic bots. A purpose-built AI agent trained on your business, your products, and your brand voice.
Your Support Team Is Drowning. Your Customers Are Waiting.
Most SMBs are stuck in a painful cycle — growing customer expectations, limited support staff, and tools that weren’t built for the volume or complexity of modern customer service.
of customers say they’ll switch brands after just two bad support experiences
expect responses within 30 minutes — but average SMB response time is 12+ hours
lost annually by US businesses due to poor customer service
What Your AI Customer Support Agent Can Do
Not a chatbot with a fancy label. A genuine AI agent that understands intent, takes actions, and resolves issues end-to-end.
Omnichannel Deployment
Web chat, WhatsApp, email, voice, social media — your AI agent meets customers wherever they are.
Knowledge Integration
Access your product docs, policies, order history, and CRM data to give accurate, contextual answers.
System Actions
Process refunds, update orders, modify subscriptions, reset passwords — not just answers, actions.
Sentiment Analysis
Detect frustration, urgency, and satisfaction in real time. Escalate before problems worsen.
Personalization
Tailor every response based on customer history, purchase patterns, and individual preferences.
Multilingual Support
Serve customers in 100+ languages with native-quality understanding and response generation.
Connects With Your Existing Tools
CRM
Helpdesk
E-commerce
Communication
Finance
Every Support Scenario, Handled
From Discovery to Deployment in 3–5 Weeks
A proven implementation methodology built from dozens of enterprise AI deployments.
Discovery & Assessment
Week 1- Audit current support workflows, ticket categories, and resolution patterns
- Identify highest-impact automation opportunities
- Map existing systems and integration requirements
Architecture & Design
Week 2- Custom conversation flows and escalation logic
- Integration specifications and knowledge base structure
- Agent personality and brand voice design
Build & Train
Weeks 2–4- Build your agent and train it on your knowledge base
- Integrate with your existing systems
- Test across hundreds of real-world scenarios
Test & Validate
Week 4- Comprehensive QA including edge cases
- Security audit, load testing, and red-teaming for hallucination prevention
- Full review before anything goes live
Launch & Optimize
Ongoing- Phased rollout with real-time monitoring
- Analyze every conversation and refine responses
- Expand capabilities and optimize for better outcomes
Transparent, Value-Based Pricing
No hidden fees. No per-resolution charges that spike unpredictably. Complete AI agent build with transparent ongoing costs.
Starter
$2,999
Best for small businesses handling up to 500 monthly support interactions.
Growth
$5,999
Best for growing businesses handling 500–2,500 monthly interactions across multiple channels.
Enterprise
$12,999
For businesses with complex support operations, multiple product lines, or regulatory requirements.
Frequently Asked Questions
Deploy Your AI Customer Support Agent in Weeks, Not Months
Book a free AI Support Assessment. We’ll audit your current support workflows, identify automation opportunities, and show you exactly what an AI agent could handle — with projected ROI.
No obligation. 100% free consultation.